Global Production Support Manager

Sector: Technology
Area: IT Infrastructure
Ref: 3814
Location: Ireland
Job Type: Permanent – Full Time
Salary: Negotiable
Contact: Stephen Mitchel
FinTech client looking for a Global Support Manager in Dublin City Centre

Responsibilities

- Working with the production services head to help build and maintain high support standards across the global support teams and to establish a culture with strong focus on customer service.
- help continue to foster continuous improvement culture
- Cooperate with Asian branch of business to establish truly global support model
- relationship management with key stakeholders
- manage delivery of support services
- POC for escalation issues for major incidents (24 x 7)
- govern platform releases to maintain deployment dependability
- responsible for adherance to Operational level agreements with clients
- oversee all platform engineering initiatives
- oversee application, data and reporting environment designs

About You

- Buy-side application support experience
- SQL and database (preferably Oracle) knowledge
- data warehousing experience
- ability to hit deadlines and work under pressure
- extensive production support experience
- familiarity with general infrastructure technologies (servers, databases etc.)
- ability to coordinate multiple tech teams
- experience with vendor management and partner management
- knowledge of ITIL