Senior Manager CSR and Employee Communications

Sector: Retail Banking And Credit
Area: Human Resources
Ref: 3757
Location: Ireland
Job Type: Permanent – Full Time
Salary: Competitive
Contact: Niamh Kennelly

You will operate at both the strategic and operational level and will be supported by global employee communications team members as required in other parts of Europe, India and Asia Pacific.
You will be the lead for two key areas; CSR and Employee Feedback and Engagement

Overview of the role:

  • Set the strategic direction for the company’s approach to CSR and put in place measures that ensure these objectives are being met.
  • Work with senior leaders across the business to ensure CSR activity is meeting their needs and, where appropriate, engage with clients.
  • Manage global CSR campaigns and administer the grant matching programme, including liaison with the Charities Aid Foundation
  • As CSR global lead, set the strategy and guide local CSR committees around the world.
  • Ensure that each location has a staffed and functioning CSR Committee
  • Set and manage the annual budget for each CSR Committee
  • Provide oversight and governance of all CSR Committees and provide periodic management reporting of activities
  • Liaise with major charity partners in order to maximise opportunities for visibility and support within agreed campaigns
  • Close alignment with HR, Diversity and Inclusion and other key stakeholders to agree and set out major themes and events as part of strategic plan and supporting comms plan.
  • Set the strategic direction around why employee engagement surveys matter and engage with key stakeholders to ensure their buy-in and commitment to participating in surveys.
  • Own and manage the planning, coordination, delivery and reporting of the employee surveys (regular in-depth and identified pulse surveys).
  • Manage data analysis, both at a high level and through liaison with vendor, and help explain and guide key stakeholders on their results.
  • Identify the key outputs from the survey and how the results will be used to drive greater levels of colleague engagement.
  • Set and monitor global action plans and report on progress.
  • Work with senior stakeholders in the business to ensure actions arising from the survey are being followed up
  • Responsible for regular communications on progress at both a global level and supporting teams to communicate on a local basis.


Ideal candidate will have:

  • Experience in an international employee communications function, ideally within Financial Services
  • Project management skills, knowledge of survey construction and analysis
  • Experience with CSR programmes and the charitable sector
  • Proven track record in successful employee engagement
  • Experience of using digital and social media in employee communications
  • Critical judgement of what makes for effective employee communications, and the ability to make the case in support of this to senior levels of management if required
  • Comfortable and confident communicating directly with different functions and levels of seniority, including Global Operating Committee members and senior management
  • Experience working in a matrixed, international and multi-cultural organisation
  • Ability to operate at both a strategic and operational level
  • Strong inter-personal skills and the ability to win support by influence rather than authority
  • A record of achieving results
  • Ability to work in a fast-paced environment and manage multiple projects concurrently
  • Willingness to explore new approaches to increase efficiency and improve processes without sacrificing creativity or quality
  • Exceptional organisational skills with an acute attention to detail
  • Excellent relationship building, written and verbal communication skills
  • Exceptional presentational skills, both in writing and in person




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